Diploma in Dispensary Assistant
$65.00
per month for 6 total payments
Dispensary Assistant Course Overview
Effective Communication: As a dispensary assistant, you must excel in communication, actively listening to customers, understanding their needs, and responding with positivity, empathy, and clarity.
Core Responsibilities:
- Medication Dispensing: Assist pharmacists in accurately dispensing medications.
- Inventory Management: Organize and manage the inventory of medicines and supplies.
- Customer Service: Provide exceptional service, addressing prescription queries and concerns.
- Dispensary Maintenance: Ensure the dispensary is clean and well-organized.
- Verification: Check and verify medication labels and expiry dates.
- Controlled Substances: Assist in following strict procedures for dispensing controlled substances.
- Confidentiality: Maintain patient confidentiality and adhere to privacy regulations.
- Team Collaboration: Work collaboratively with pharmacy staff to ensure efficient operations.
- Administrative Support: Assist with administrative tasks and maintain accurate records.
- Regulatory Compliance: Ensure compliance with all pharmacy regulations and standards.
Entry Requirements:
- No specific entry requirements, but good literacy, numeracy, and IT skills are essential.
- A high school diploma or equivalent qualifications may be required.
- Relevant work experience, particularly in customer service, is advantageous.
Essential Skills:
- Accuracy and Methodical Approach: Attention to detail and a systematic approach to tasks.
- Responsibility: A strong sense of responsibility and reliability.
- Regulatory Knowledge: Understanding of laws and guidelines related to medicines.
- Instruction Comprehension: Ability to read and follow instructions accurately.
- Health Interest: A genuine interest in people’s health and well-being.
- Clear Communication: Ability to explain information clearly to the public.
- Technical Skills: Proficiency in communication, customer service, IT, and manual tasks.
Training and Development:
- Training provided by Ocean Bird Foundation International.
- Covers pharmacy industry overview, health and safety, IT systems, medicine manufacturing, and prescription dispensing.
Course Instructor
