Diploma in Dispensary Assistance(DA)

Dispensary setting
 

Diploma in Dispensary Assistant

$65.00
per month for 6 total payments
Enroll

Dispensary Assistant Course Overview

Effective Communication: As a dispensary assistant, you must excel in communication, actively listening to customers, understanding their needs, and responding with positivity, empathy, and clarity.

Core Responsibilities:

  1. Medication Dispensing: Assist pharmacists in accurately dispensing medications.
  2. Inventory Management: Organize and manage the inventory of medicines and supplies.
  3. Customer Service: Provide exceptional service, addressing prescription queries and concerns.
  4. Dispensary Maintenance: Ensure the dispensary is clean and well-organized.
  5. Verification: Check and verify medication labels and expiry dates.
  6. Controlled Substances: Assist in following strict procedures for dispensing controlled substances.
  7. Confidentiality: Maintain patient confidentiality and adhere to privacy regulations.
  8. Team Collaboration: Work collaboratively with pharmacy staff to ensure efficient operations.
  9. Administrative Support: Assist with administrative tasks and maintain accurate records.
  10. Regulatory Compliance: Ensure compliance with all pharmacy regulations and standards.

Entry Requirements:

  • No specific entry requirements, but good literacy, numeracy, and IT skills are essential.
  • A high school diploma or equivalent qualifications may be required.
  • Relevant work experience, particularly in customer service, is advantageous.

Essential Skills:

  • Accuracy and Methodical Approach: Attention to detail and a systematic approach to tasks.
  • Responsibility: A strong sense of responsibility and reliability.
  • Regulatory Knowledge: Understanding of laws and guidelines related to medicines.
  • Instruction Comprehension: Ability to read and follow instructions accurately.
  • Health Interest: A genuine interest in people’s health and well-being.
  • Clear Communication: Ability to explain information clearly to the public.
  • Technical Skills: Proficiency in communication, customer service, IT, and manual tasks.

Training and Development:

  • Training provided by Ocean Bird Foundation International.
  • Covers pharmacy industry overview, health and safety, IT systems, medicine manufacturing, and prescription dispensing.

Course Information

Difficulty: Advanced

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Section 1

Introduction
3
Pharmacy Terminology and Abbreviations
3
Medication Safety and Dispensing Techniques
1
Pharmacy Law and Ethics
0

Section 2

Pharmacy Law and Ethics
4
Effective Communication in the Dispensary
1
Customer Service and Communication Skills
2
Common Medication Classes and Their Indications
2
Dosage Forms and Routes of Administration
3

Section 3

Medication Storage and Handling
0
Medication Expiration and Disposal
2
Medication Safety and Error Prevention
2
Medication Labels and Prescription Interpretation
2
Over-the-Counter (OTC) Medications and Patient Counseling
2

Section 4

Inventory Management and Stock Control
1
Prescription Processing and Medication Dispensing
2
Practice test 4.1
1

Section 5

Patient Confidentiality and Data Protection
1
Medication Adherence and Compliance
0
Medication Adherence and Compliance
1

Section 6

Emergency Preparedness and Medication Safety
1
Professional Development and Career Advancement in Pharmacy
2
Ethical Considerations and Professional Conduct in Pharmacy
3
Cultural Competence and Patient-Centered Care
2

Section 7

Professional Ethics and Customer Service in the Pharmacy Setting
1
Introduction to Compounding and Specialty Medications
2
Specialty Medications and Handling Requirements
1
Adverse Drug Reactions and Reporting
1
Rx Tablet Calculations for Pharmacy Assistants
1

Section 8

Pharmaceutical Compounding and Aseptic Techniques
1
Pharmacology and its 2 main branches
2
Patient Counseling and Medication Therapy Management
1
POS Systems and Medical Aid/Insurance Processing
1

Section 9

Regulatory Compliance and Pharmacy Law
2
Ethics in Pharmacy Practice
2
Quality Assurance and Patient Safety in Pharmacy
2
Herbal and Dietary Supplements: Uses and Safety Considerations
2

Section 10

Prescription Medication Dispensing and Labeling
2
Specialty Medications and Patient Support Programs
2
Quality assurance and medication safety in dispensing operations Part II
2
Handling complaints and managing angry customers effectively
2

Section 11

Preparing for a pharmacy interview
2
Professional dressing in a pharmacy setting
2
Health and Safety in a pharmacy setting
0
Technology in pharmacy industry
0

Section 12

Pharmacy filing and record keeping
0
Teamwork and leadership skills in supervisory roles.
0
Prescription Medication Dispensing and Labeling
0
Medication Safety and Error Reporting
0

 Section 13

Dispensing Medications Accurately
1
Common Diseases and Their Over-the-Counter (OTC) Medications
0
Emergency Preparedness and Medication Management in Crisis Situations
1
Quality Assurance and Medication Safety in Dispensing Practices
0

14

Quality Assurance Principles
0
Patient Counseling and Medication Adherence Support
0
Customer Service and Patient Interaction in the Dispensary
0
Regulatory Compliance and Legal Considerations in Dispensing Practices
0

15

Quality Assurance and Medication Safety in Dispensing Operations
0
Pharmacology
0
Point of Sale systems and my career guide
0
Exam preparation guide
0

Examination

Final examination
0

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