Diploma in Dispensary Assistant
$65.00
per month for 6 total payments
Dispensary Assistant Course Overview
Effective Communication: As a dispensary assistant, you must excel in communication, actively listening to customers, understanding their needs, and responding with positivity, empathy, and clarity.
Core Responsibilities:
- Medication Dispensing: Assist pharmacists in accurately dispensing medications.
- Inventory Management: Organize and manage the inventory of medicines and supplies.
- Customer Service: Provide exceptional service, addressing prescription queries and concerns.
- Dispensary Maintenance: Ensure the dispensary is clean and well-organized.
- Verification: Check and verify medication labels and expiry dates.
- Controlled Substances: Assist in following strict procedures for dispensing controlled substances.
- Confidentiality: Maintain patient confidentiality and adhere to privacy regulations.
- Team Collaboration: Work collaboratively with pharmacy staff to ensure efficient operations.
- Administrative Support: Assist with administrative tasks and maintain accurate records.
- Regulatory Compliance: Ensure compliance with all pharmacy regulations and standards.
Entry Requirements:
- No specific entry requirements, but good literacy, numeracy, and IT skills are essential.
- A high school diploma or equivalent qualifications may be required.
- Relevant work experience, particularly in customer service, is advantageous.
Essential Skills:
- Accuracy and Methodical Approach: Attention to detail and a systematic approach to tasks.
- Responsibility: A strong sense of responsibility and reliability.
- Regulatory Knowledge: Understanding of laws and guidelines related to medicines.
- Instruction Comprehension: Ability to read and follow instructions accurately.
- Health Interest: A genuine interest in people’s health and well-being.
- Clear Communication: Ability to explain information clearly to the public.
- Technical Skills: Proficiency in communication, customer service, IT, and manual tasks.
Training and Development:
- Training provided by Ocean Bird Foundation International.
- Covers pharmacy industry overview, health and safety, IT systems, medicine manufacturing, and prescription dispensing.
Course Instructor
Section 1
Introduction
Pharmacy Terminology and Abbreviations
Medication Safety and Dispensing Techniques
Pharmacy Law and Ethics
Section 2
Pharmacy Law and Ethics
Effective Communication in the Dispensary
Customer Service and Communication Skills
Common Medication Classes and Their Indications
Dosage Forms and Routes of Administration
Section 3
Medication Storage and Handling
Medication Expiration and Disposal
Medication Safety and Error Prevention
Medication Labels and Prescription Interpretation
Over-the-Counter (OTC) Medications and Patient Counseling
Section 4
Inventory Management and Stock Control
Prescription Processing and Medication Dispensing
Practice test 4.1
Section 5
Patient Confidentiality and Data Protection
Medication Adherence and Compliance
Medication Adherence and Compliance
Section 6
Emergency Preparedness and Medication Safety
Professional Development and Career Advancement in Pharmacy
Ethical Considerations and Professional Conduct in Pharmacy
Cultural Competence and Patient-Centered Care
Section 7
Professional Ethics and Customer Service in the Pharmacy Setting
Introduction to Compounding and Specialty Medications
Specialty Medications and Handling Requirements
Adverse Drug Reactions and Reporting
Rx Tablet Calculations for Pharmacy Assistants
Section 8
Pharmaceutical Compounding and Aseptic Techniques
Pharmacology and its 2 main branches
Patient Counseling and Medication Therapy Management
POS Systems and Medical Aid/Insurance Processing
Section 9
Regulatory Compliance and Pharmacy Law
Ethics in Pharmacy Practice
Quality Assurance and Patient Safety in Pharmacy
Herbal and Dietary Supplements: Uses and Safety Considerations
Section 10
Prescription Medication Dispensing and Labeling
Specialty Medications and Patient Support Programs
Quality assurance and medication safety in dispensing operations Part II
Handling complaints and managing angry customers effectively
Section 11
Preparing for a pharmacy interview
Professional dressing in a pharmacy setting
Health and Safety in a pharmacy setting
Technology in pharmacy industry
Section 12
Pharmacy filing and record keeping
Teamwork and leadership skills in supervisory roles.
Prescription Medication Dispensing and Labeling
Medication Safety and Error Reporting
Section 13
Dispensing Medications Accurately
Common Diseases and Their Over-the-Counter (OTC) Medications
Emergency Preparedness and Medication Management in Crisis Situations
Quality Assurance and Medication Safety in Dispensing Practices
14
Quality Assurance Principles
Patient Counseling and Medication Adherence Support
Customer Service and Patient Interaction in the Dispensary
Regulatory Compliance and Legal Considerations in Dispensing Practices
15
Quality Assurance and Medication Safety in Dispensing Operations
Pharmacology
Point of Sale systems and my career guide
Exam preparation guide
Examination
Final examination
Dispensary Assistant