Diploma in Dispensary Assistance(DA)

Dispensary setting

Diploma in Dispensary Assistant

$65.00
per month for 6 total payments

Dispensary Assistant Course Overview

Effective Communication: As a dispensary assistant, you must excel in communication, actively listening to customers, understanding their needs, and responding with positivity, empathy, and clarity.

Core Responsibilities:

  1. Medication Dispensing: Assist pharmacists in accurately dispensing medications.
  2. Inventory Management: Organize and manage the inventory of medicines and supplies.
  3. Customer Service: Provide exceptional service, addressing prescription queries and concerns.
  4. Dispensary Maintenance: Ensure the dispensary is clean and well-organized.
  5. Verification: Check and verify medication labels and expiry dates.
  6. Controlled Substances: Assist in following strict procedures for dispensing controlled substances.
  7. Confidentiality: Maintain patient confidentiality and adhere to privacy regulations.
  8. Team Collaboration: Work collaboratively with pharmacy staff to ensure efficient operations.
  9. Administrative Support: Assist with administrative tasks and maintain accurate records.
  10. Regulatory Compliance: Ensure compliance with all pharmacy regulations and standards.

Entry Requirements:

  • No specific entry requirements, but good literacy, numeracy, and IT skills are essential.
  • A high school diploma or equivalent qualifications may be required.
  • Relevant work experience, particularly in customer service, is advantageous.

Essential Skills:

  • Accuracy and Methodical Approach: Attention to detail and a systematic approach to tasks.
  • Responsibility: A strong sense of responsibility and reliability.
  • Regulatory Knowledge: Understanding of laws and guidelines related to medicines.
  • Instruction Comprehension: Ability to read and follow instructions accurately.
  • Health Interest: A genuine interest in people’s health and well-being.
  • Clear Communication: Ability to explain information clearly to the public.
  • Technical Skills: Proficiency in communication, customer service, IT, and manual tasks.

Training and Development:

  • Training provided by Ocean Bird Foundation International.
  • Covers pharmacy industry overview, health and safety, IT systems, medicine manufacturing, and prescription dispensing.

Course Information

Difficulty: Advanced

Course Instructor

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Section 1

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Section 5

Section 6

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Section 9

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Examination

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