Diploma in Dispensary assistance

Dispensary setting

Diploma in Dispensary Assistant

per month for 6 total payments

In order for a dispensary assistant to establish an effective relationship with customers, you must be skilled communicators. Moreover, you must be able to listen instructions, comprehend their questions or demands, and react with positivity, empathy and understanding.

A Dispensary Assistant in a pharmacy setting is responsible for various tasks including:

1. Assisting pharmacists in dispensing medications.

2. Managing and organizing inventory of medicines and supplies.

3. Providing customer service and assisting patients with prescription queries.

4. Maintaining cleanliness and organization within the dispensary.

5. Checking and verifying medication labels and expiry dates.

6. You should follow proper procedures for dispensing controlled substances.

7. Maintaining patient confidentiality and adhering to privacy regulations.

8. Collaborating with pharmacy staff to ensure efficient operations.

9. Providing support in administrative tasks and record-keeping.

10. Ensuring compliance with pharmacy regulations and standards. These responsibilities are crucial in ensuring the smooth functioning of a pharmacy and the well-being of patients.

Entry requirements:

There are no set entry requirements to become a pharmacy assistant. Employers usually expect good literacy, numeracy and IT skills. They may ask for O’level/ Matrix/ high school pass or equivalent qualifications.

Employers often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in a customer service role.

You need to be: 

  Accurate and methodical


  A dispensary Assistant should be able to pay attention to detail.

  Able to understand law and guidelines on medicines.

  Able to read and carry out instruction.

  To be interested in people’s health.

  You should be able to explain clearly to members of the public.

  Assistants also need excellent communication, customer service, IT and manual skills.

Dispensary Assistant Training and development

You will be given the training you need to be a member of the pharmacy team by Ocean Bird Foundation International. This includes Pharmacy industry overview, health and safety, use of IT systems, how medicine is manufactured and dispensing prescriptions.

To check your exam results/ transcript online click here. To browse more courses click here

Course Information

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